Gaming at yr999 is meant to be entertaining — full stop. We have built a complete suite of responsible gaming tools so every Pakistani player can set their own boundaries, take breaks when needed, and never feel alone if things start to feel off.
yr999 enforces a hard minimum age of 21 years across every part of the platform — registration, deposits, wagering, and withdrawals. This is not a soft guideline. Every player is required to confirm their date of birth at sign-up, and identity documents are verified through our KYC process before any withdrawal is released.
If yr999's automated detection systems or our support team identify a player who may be under 21, the Account is immediately suspended pending a full age verification review. Accounts confirmed to belong to underage players are permanently closed and any deposited funds are returned to the original payment method after compliance checks.
We also encourage families in Karachi, Lahore, Islamabad, and across Pakistan to use parental control software on shared devices to prevent minors from accessing online gaming platforms. yr999 takes underage gambling prevention seriously, and we cooperate fully with any legitimate report of a minor accessing the platform.
If you believe someone under 21 is using yr999 — whether a family member or someone else — contact our 24/7 live support team immediately. We will act on every credible report without delay.
yr999 puts the controls in your hands. Every registered player can access these responsible gaming tools directly from their Account dashboard — no need to contact support for the basics.
Set a daily, weekly, or monthly deposit cap in PKR. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; raising it takes 24 hours to take effect — a deliberate cooling-off period built in by design.
Define the maximum amount of time you want to spend on yr999 in a single session. When your limit is reached, you will receive a clear on-screen alert and the option to end your session or set a mandatory break before continuing.
Cap the total amount you are willing to lose over a defined period. yr999 will stop accepting bets once your loss limit is hit — helping you stick to your budget whether you are on cricket betting, slots, or live casino games.
Schedule periodic pop-up notifications that display your total session time and net win or loss position while you are actively playing. These short, gentle reminders help maintain perspective during longer gaming sessions.
Take a short break from yr999 without permanently closing your Account. Cool-off periods range from 24 hours to 30 days. During a cool-off, your Account is suspended for gameplay — you cannot deposit, bet, or claim bonuses until the period ends.
If you feel you need a longer break or want to stop playing altogether, yr999's self-exclusion tool lets you close your Account for a minimum of six months or permanently. During self-exclusion, yr999 will also suppress all marketing communications to your registered contact details.
Self-exclusion is the most powerful responsible gaming tool yr999 offers. It is designed for players who have recognised that their gaming has moved beyond entertainment and want to take a firm, lasting step back. yr999 treats every self-exclusion request with the highest priority.
Once self-exclusion is activated, your Account is locked within one hour of the request being confirmed. You will not be able to log in, deposit, or place any bets for the full duration of the exclusion period. Any pending bonuses are forfeited, and your remaining PKR balance is processed for withdrawal to your registered JazzCash, EasyPaisa, or bank account within five to seven business days.
yr999 also removes your contact details from all promotional mailing lists the moment self-exclusion is activated. You will not receive bonus offers, PSL betting promotions, or any other marketing communications during your exclusion period — or permanently, if you have chosen an indefinite exclusion.
A player who wishes to return after a self-exclusion period must submit a formal reactivation request through yr999's live support team. There is a mandatory 7-day reflection period between the reactivation request and Account reinstatement — giving you real time to reconsider before returning to play.
You can request self-exclusion through any of the following channels. yr999 will process your request within one hour of confirmation:
Navigate to Account Settings and select the Responsible Gaming section from the menu. All self-exclusion options are available directly within your dashboard without any waiting queue.
Select from 6 months, 12 months, 2 years, 5 years, or permanent exclusion. There is no partial or short self-exclusion — the minimum period is six full months to ensure the tool is meaningful.
Confirm the request via the verification code sent to your registered mobile number. This two-step confirmation ensures self-exclusion cannot be accidentally activated.
yr999 locks your Account within one hour and processes your remaining PKR balance for withdrawal. You will receive a confirmation message to your registered email or number.
If you are in distress and need self-exclusion applied immediately, contact yr999's live support team directly. Our agents are available 24/7 and are trained to handle self-exclusion requests with care, urgency, and full confidentiality.
Problem gambling can develop gradually — it rarely announces itself all at once. The signs below are commonly recognised indicators that gaming has moved from entertainment into something more concerning. If you recognise several of these patterns in your own behaviour, yr999 strongly encourages you to use our responsible gaming tools or reach out to our support team.
This list is not a clinical diagnosis. It is a practical self-check based on widely accepted responsible gaming frameworks used by operators and regulators internationally. Being honest with yourself is the first and most important step.
Spending more money on gaming than you originally planned, and finding it difficult to stop even when your budget is gone.
Chasing losses — placing more bets to try and recover money you have already lost, even when this makes the situation worse.
Lying to family members or friends about how much time or money you spend on gaming platforms like yr999.
Using gaming as a way to escape stress, anxiety, boredom, or personal problems rather than for entertainment.
Neglecting work, family responsibilities, or important daily tasks in Lahore, Karachi, or wherever you are — because of time spent gaming.
Feeling restless, irritable, or anxious when you are unable to access online gaming, or when you try to reduce how much you play.
Borrowing money from family or friends — or using money meant for household expenses — to fund gaming activity.
Continuing to gamble even after promising yourself or others that you would stop or cut back significantly.
Recognising that gaming has become a problem takes courage. yr999's support team is trained to listen without judgment and connect you with the right tools. Here is a clear path to getting help.
Our live chat team is available around the clock, every day of the year. If you are concerned about your gaming habits — or those of someone you care about — start a conversation. All responsible gaming queries are handled with complete confidentiality by trained staff.
Log into your yr999 Account and visit the Responsible Gaming section in your dashboard. You can set or adjust deposit limits, activate a cool-off period, or initiate self-exclusion without speaking to anyone — everything is available in a few taps.
If you prefer to communicate in writing, send a message to yr999's support email address — shown in the footer of this page. Include "Responsible Gaming" in the subject line and our dedicated team will prioritise your query, responding within 24 hours.
yr999's responsible gaming framework is built in alignment with standards recognised by international gaming regulators and responsible gambling organisations, including deposit limit requirements, mandatory KYC age verification, self-exclusion programme guidelines, and player interaction protocols for at-risk behaviour. We continuously review our practices against evolving international best-practice frameworks to ensure our Pakistani players receive the strongest possible protections.
yr999 is Pakistan's home for cricket betting, live casino, slots, and arcade games — and we want every session to be something you enjoy within your own comfort zone. Log in today and set your personal limits before you play.
Strictly 21+ · Play within your means · Self-exclusion available anytime